Legal
Terms & Conditions
The ground rules for every engagement.
Last updated: August 2026
Services
Retainora provides email and SMS marketing services, including strategy, flow builds, campaign management, retention programs, SMS, quizzes, design and migrations. Scope of work, fees and deliverables are agreed in writing with each client before work begins.
Fees and payment
Fees are invoiced in advance or as agreed in the proposal. Late payment may pause delivery until cleared. All fees exclude taxes where applicable.
Client responsibilities
Clients agree to provide reasonable access to their marketing platforms and business data, and to obtain any necessary consents for their email and SMS lists. We may pause work that depends on missing client inputs.
No guarantees
Marketing results are inherently uncertain. While we work to the highest standards, we do not guarantee specific revenue, open rates or other outcomes. Nothing in past case studies is a promise of future performance.
Intellectual property
Client-owned assets remain the client's. Work product created specifically for a client engagement is licensed to the client for use in their business. Our underlying methodologies, templates and tools remain our property.
Cancellation
Monthly engagements can be paused or cancelled with notice as specified in the proposal. There is no lock-in. Fees for work already performed are not refundable.
Limitation of liability
To the maximum extent permitted by law, Retainora's total liability under any engagement is limited to the fees paid for the services giving rise to the claim.
Contact
Questions about these terms? Email hello@retainora.com.